Frequently Asked Questions
What is Story Shelf?
Story Shelf is a marketplace connecting expats with independent bookstores from their home countries. We believe that reading in your native language shouldn't stop when you move abroad, and local bookstores deserve support no matter where their readers live.
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Which languages do you currently support?
We're in the process of determining our initial language offerings based on community feedback and market research. Join our waitlist and take our survey to help us understand which languages to prioritize! Your input will directly influence which languages we launch with. We're committed to serving the languages with the highest demonstrated need in the expat community.​
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How does shipping work?
Books are shipped directly from independent bookstores to your address. Shipping times and costs vary depending on the origin country and shipping method chosen. Exact shipping costs will be displayed before you complete your purchase.​
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Why should I use Story Shelf instead of large online retailers?
When you order through Story Shelf, you're directly supporting independent bookstores in your home country. You get access to their carefully curated collections, personal recommendations, and the satisfaction of knowing your purchase helps maintain these cultural anchors in your hometown.​
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Do you ship worldwide?
Currently, we're focusing on delivering to customers in Switzerland. We plan to expand to other countries based on demand and successful validation of our service.
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Is Story Shelf available as a mobile app?
Currently, we're focusing on our web platform. Mobile apps may be developed based on user demand and feedback.
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How do you handle customer service?
We provide customer service in English and French. Support is available via email and our website contact form. We aim to respond to all inquiries within 24 hours.​
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How can I stay updated about Story Shelf's development?
Follow us on social media (@joinstoryshelf) and sign up for our newsletter to receive updates about our launch, new features, and expansion plans.​
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Do you offer gift cards?
Gift cards will be available after our initial launch phase. Sign up for our newsletter to be notified when this feature becomes available.​
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How can I provide feedback or suggestions?
We value community input! You can share your thoughts and suggestions through our feedback form on the website or by emailing hello@joinstoryshelf.com.​
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Are you planning to expand to other products besides books?
While we're currently focused on books, we're open to expanding our offering based on community needs and feedback. This could include magazines, textbooks, and other printed materials in the future.​
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How do I get started?
Sign up for our waitlist to be notified when we launch in your area. You'll be among the first to know when books in your preferred language become available.
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